Access control
How to validate tickets at the door
Each go&dance ticket has a unique QR code and ticket number that you can use to manage attendee access to your event.
You can manage access using the go&dance app or check the attendee list in advance if you prefer to validate tickets manually.
Validate tickets with the go&dance app
The easiest way to manage access is by using our app.
At the entrance to the event, you can validate a ticket in two ways:
Scan the QR code displayed on the attendee's ticket.
**Enter or searcSome readersHow to configure scanning devices
To validate tickets for your event using the go&dance app, you first need to link the phones or devices you will use for access control.
You can add multiple devices to the same event, for example, if you have different entrances or several people will be scanning tickets at the same time.
1. Download the app
Go to Administration > Scanning devices.
From this section, you can download the go&dance app for Android or iOS free of charge.
Install the app on each device you wantSome readersA ticket cannot be scanned. What should I do?
If you are having trouble scanning a ticket's QR code with the go&dance app, perform the following checks.
Check that you have selected the correct event
Before trying to scan the ticket, make sure that you have selected the same event the ticket belongs to in the app.
The app can only scan and validate tickets for the event currently selected.
Important: if you have selected a different event, the app will not be able to validate the ticket even if the QR code is correct.Few readersA ticket appears as already used. What should I do?
When you scan a ticket with the go&dance app, it is recorded as used. If you scan it again, the app will notify you that the ticket has already been used.
Always check the attendee's identity
During access control, we recommend always checking an ID document (national ID card, passport, or another valid document) of the person presenting the ticket.
When you scan the ticket, the app will display the attendee details associated with it. Check that these details match the IDFew readers
Event page
How to enable Flexible Cancellation
The Flexible Cancellation option allows your customers to add the ability to cancel their ticket later, up to a deadline that you define, when purchasing a ticket.
Offering this option helps build trust at the time of purchase and can encourage early ticket sales. Customers can buy with greater peace of mind even if they are not yet completely sure whether they will be able to attend the event.
Enable Flexible Cancellation
Open your event and go to Event page > Settings.
IPopularHow to configure the terms and conditions for my event
You can add your own event-specific terms and conditions. Once configured, buyers will be required to accept them during the purchase process in order to complete their ticket purchase.
This allows you to inform attendees in advance about the conditions that apply to the event and keep a record of their acceptance during the purchase process.
Create the terms and conditions
Go to Event page > Settings and find the Terms and conditions for your event section.
Click **ManageSome readersHow to publish my event
Once you have finished configuring your event, you can publish it so that it becomes visible on go&dance and you can start selling tickets.
To start the process, open the event from your Professional Area and click Publish event in the top-right corner.
Before publishing, go&dance will guide you through several steps to check that you have configured the required information and help you complete your event page.
1. Check the required elements
The first step checks that you have cSome readersHow to cancel an event
If you need to cancel an event published on go&dance, it is important to stop ticket sales as soon as possible and contact our team so we can help you manage the cancellation and refunds correctly.
1. Stop ticket sales
The first thing you should do is prevent any new purchases.
To do this, go to your event's ticket settings and:
Mark the tickets as unavailable, or
Set their stock to 0.
Make sure that no tickets are still available for sale before continuing with the canceFew readersHow to enable name changes on tickets
You can allow buyers to change the ticket holder's details directly from their private area, without requiring you to make the change manually.
This option is particularly useful if your customers purchase tickets well in advance or if tickets are often transferred to another person.
Enable ticket holder changes
Open your event and go to Event page > Settings.
In the Ticket holder change section, click Edit.
Then:
Enable Allow ticket holder changes.
Set the **dFew readersHow to configure the information to collect from attendees
You can decide what information attendees must provide when purchasing a ticket. This can be configured at event level, and you can also request additional information for specific ticket types.
Configure information for the entire event
Go to Event page > Settings and find the Information to collect section.
Click Edit and enable the information you want to request. You can choose from:
Full name.
Email.
Phone number.
Gender.
Role (follower/leader/both).
ID/PaFew readersHow to add artists to my event
You can add artists, dancers, DJs, groups, or other professionals who will be participating in your event. Artists will be associated with the event so attendees can see who is part of the lineup.
Open your event and go to Event page > Artists.
1. Search for the artist
Click Add artist and enter the name of the artist or group.
go&dance will automatically search for profiles that already exist on the platform.
If you find the correct artist, click the + button next to their nFew readersHow to edit my event information
You can edit and complete your event information from your Professional Area, both before and after publishing it.
Open the event and go to Event page > Edit.
From this section, you can manage the information that will be displayed to users on your event's public page.
Edit the main information
At the top, you will find the event's main information, such as:
Poster or main image.
Event name.
Short description.
Dates and times.
Location.
Click Edit in the correspondingFew readers
First steps
What is the Potential Index and how to improve it
The Potential Index is a go&dance tool that helps you assess how well prepared your event is to sell tickets and reach more people.
It analyzes different aspects of your event and suggests actions you can take to improve its setup, presentation, and promotion.
The Potential Index is a guidance tool. Its purpose is to help you identify opportunities for improvement, but a specific score does not guarantee a certain number of sales or attendees.
Where can I find the Potential Index?
OPopularHow to use my event dashboard
The Dashboard allows you to quickly check how your event is performing and access the main management tools.
From here, you can review visibility, sales, settlements, tickets, promoters, and affiliates, as well as access other event sections directly.
Event overview
At the top of the Dashboard, you will find an overview of the event's main indicators.
Visibility
This section allows you to view data related to the visibility and traffic of your event page, such as:
**ImpresSome readersHow to create an event on go&dance
How to create an event on go&dance
Creating an event on go&dance allows you to publish all your event information, configure ticket sales, and manage registrations from a single place.
Create a new event
Go to your Professional Area and select My Events from the main menu.
Click + Create event to get started.
The event creation process consists of several steps. You can complete and review the informatioSome readers
Invoices and settlements
How settlements work
Settlements are the transfers through which you receive the money generated by your event sales, after deducting the amounts corresponding to go&dance services and other associated items.
You must request your settlements
As an organizer, you must always request a settlement when you want to receive the available funds from your sales.
You can do this from Administration > Invoices and settlements by clicking Request transfer.
You do not need to wait until the event is over toFew readersHow to configure my billing details
To manage your event settlements, you need to configure your billing details and the bank accounts where you want to receive the money from your sales.
This information is managed through the companies associated with your go&dance account.
Go to My Companies
From the main menu of your professional area, go to My Companies.
In this section, you can view all the companies or tax details you have registered.
If you need to use different billing details, click **+ Create companySome readersHow to request a settlement for my event
You can request a settlement of the money generated by your event sales from your professional area.
You do not need to wait until the event is over to request a transfer. You can request settlements during the sales period and view completed transfers at any time.
How to request a settlement
Open your event and go to Administration > Invoices and settlements.
In this section, you can view previous settlements and the total amount that has already been transferred.
To request a new sFew readersHow to view and download my invoices
You can view the invoices associated with your event settlements from your professional area.
Open the event and go to Administration > Invoices and settlements.
View your invoices
In this section, you will find a history of completed settlements.
When a settlement has an associated invoice, you can view information such as:
The invoice number.
The invoiced amount.
The settlement it corresponds to.
The settlement date.
The invoices correspond to the **services that gFew readersHow refunds affect my settlements
When you issue a refund for an online sale, the amount refunded to the buyer is deducted from your event's available balance.
For this reason, refunds directly affect the amount you have available to request in future settlements.
You need an available balance to issue a refund
To use the Refund the money option, the event must have a sufficient balance to cover the amount to be refunded.
If you have already requested settlements and withdrawn a significant portion of the moneFew readers
Promoters and affiliates
How to add and work with promoters
Promoters allow you to work with partners who promote or sell tickets for your event. Each promoter has their own unique code, which allows you to track the visits and sales they generate.
From Marketing → Promoters, you can add new promoters, configure how they will work with the event, and review their activity.
Add a promoter
Go to Marketing → Promoters and click Add promoter.
Under the Details tab, you can configure the promoter's main information:
**PromoteSome readersHow to configure a promoter's commissions
You can configure each promoter's commissions and discounts to define how much they will receive for the tickets they sell and, if you wish, what discount buyers will receive when using their code.
To configure them, go to Marketing → Promoters, select the promoter you want to edit, and open the Commissions and discounts tab.
Configure the general conditions
You can set general conditions that will apply by default to tickets sold by the promoter.
You can configure:
**DefauSome readersHow to settle with a promoter
go&dance allows you to review the sales made by each promoter and calculate the amounts needed to settle with them.
To view this information, go to Marketing → Promoters, select the promoter you want to settle with, and open the Settlement tab.
In this section, you will find online sales and offline sales separately. It is important to understand the difference, as the flow of money is different in each case.
Settling online sales
Online sales are purchases made througFew readersHow the promoter and affiliate programs work
go&dance offers two ways to work with third parties to increase the reach and sales of your event: promoters and affiliates.
Although both can promote your event and generate sales in exchange for a commission, the main difference is who manages the relationship with them and who is responsible for paying their commissions.
Promoters
Promoters are partners that the organizer adds and manages directly for their event.
You can add your own promoters, assign them a code,Few readersHow to activate and configure affiliates for my event
The go&dance Affiliate Program allows you to increase your event's visibility through go&dance's network of promoters and professionals.
As the organizer, you only need to activate the program and define the conditions you want to offer. From that point on, go&dance manages the relationship with affiliates, informs them about available events, tracks the sales they generate, and pays their commissions.
To configure it, go to Marketing → Affiliates within your event.
ActivatFew readers
Sales
How to refund or cancel a ticket
From your event management area, you can manage the refund or cancellation of tickets from a sale.
To do this, go to Sales and attendees > Sales, open the corresponding sale, and click Refund order.
Refund types
Depending on the type of sale and its status, you may find up to three options:
Refund the money
Cancels the selected tickets and refunds the corresponding amount to the buyer using the same payment method used for the purchase.
This option is only available whenFew readersHow to view my event sales
From the Sales section, you can view all purchases made for your event and access the details of each one.
To access it, open your event and go to Sales and attendees > Sales.
Sales list
On this page, you will find all sales recorded for the event. For each purchase, you can see basic information such as:
The purchase record locator.
The date and time when it was made.
The buyer's email.
The total amount paid.
The code used, when the sale is associated wiPopularHow to view the attendee list for my event
From the Attendees section, you can view everyone registered to attend your event, regardless of whether their tickets were generated through an online or manual sale.
View attendees
Open your event and go to Sales and attendees > Attendees.
Here you will find one entry for each attendee, with information such as:
Ticket record locator.
Attendee name.
Ticket type.
Email and phone number, when available.
Associated amount.
You can use the search bar to quickly find an atFew readersHow to add a manual sale or invitation
You can create a sale manually from your event management area. This option is useful for recording tickets you have sold outside go&dance or for creating invitations without requiring the attendee to make an online purchase.
To do this, open your event and go to Sales and attendees > Sales. Then click + Add sale.
Add the tickets
Enter the customer's email and click + Add ticket.
Select:
The ticket type.
The quantity.
The unit price.
You can change the **unit priceFew readers
Tickets
How to configure ticket prices and types
On go&dance, you can create different tickets for your event and configure how their prices change throughout the sales period.
This allows you to offer different options to your attendees and adapt your pricing strategy, for example by offering a lower price to those who purchase in advance.
Create and configure a ticket
From your event management area, go to Event page → Tickets.
From this section, you can create new tickets or edit those you have already configured.
Each ticket haSome readersHow to create groups and organize tickets
Ticket groups allow you to organize your event's tickets into different sections, making them easier for attendees to find and understand.
For example, you can use them to separate Full Passes, Party Passes, accommodation, tickets by day, or any other category that makes sense for your event.
Create a ticket group
Go to Event page → Tickets and click Add group.
Enter the group name and, if your event uses multiple languages, add any translations you need. ThenSome readersHow to create private sales
Private sales allow you to share specific tickets through a dedicated link, even if those tickets are hidden from the public event page.
This is useful when you want to offer tickets only to a specific group of people, run a presale, or prepare a sale before making it public.
How private sales work
Normally, a ticket configured as hidden does not appear on the event page.
When you create a private sale, go&dance generates a special link that you can share with your customers.Some readersHow to create discount codes
Discount codes allow you to offer a special price for specific tickets to your event. You can define the discount amount, limit its use, set the dates during which it will be active, and specify exactly which tickets it can be applied to.
Important: discounts are applied at ticket level, not at sale or order level. If a buyer purchases multiple tickets that are eligible for the discount, it will be applied to each corresponding ticket according to the code settings.
CreateSome readersHow to create tickets
Tickets are the products attendees can purchase to access your event or one of its services. You can create different ticket types, define their price and stock, decide when they will be visible or available for purchase, and configure other aspects of the sale.
To create a new ticket, go to Event page → Tickets and click Add ticket.
Quick ticket creation
When you add a ticket, you will find a simple setup with the main fields required to put it on sale.
From here, you can specifyFew readersHow to configure ticket sales dates
On go&dance, you can control separately when a ticket is displayed and when it can be purchased.
This distinction is important: a ticket can be visible on the event page while not being available for purchase.
Visibility and availability: what's the difference?
Although they are related, visibility and availability serve different purposes:
Setting What does it control?
Visibility When the ticket appears on the event page.
AvailabilityFew readersHow to limit and control ticket stock
go&dance allows you to control how many units of each ticket you can sell and, when several tickets depend on the same limited resource, set up shared stock between them.
This helps you avoid selling more tickets, places, rooms, or other resources than you actually have available.
Limit the stock of a ticket
Each ticket can have its own stock.
To configure it:
Open your event.
Go to Event page → Tickets.
Create a new ticket or edit an existing one.
Under the **GeneralFew readers
