A ticket appears as already used. What should I do?

When you scan a ticket with the go&dance app, it is recorded as used. If you scan it again, the app will notify you that the ticket has already been used.

Always check the attendee's identity

During access control, we recommend always checking an ID document (national ID card, passport, or another valid document) of the person presenting the ticket.

When you scan the ticket, the app will display the attendee details associated with it. Check that these details match the ID document presented before allowing access.

Important: Do not simply check that the QR code is valid. Always verify that the person's identity matches the details displayed when the ticket is scanned.

What should I do if the ticket appears as already used?

If the app indicates that the ticket has already been used:

1. Check that you did not accidentally scan it twice. Two consecutive scans of the same QR code may occur during access control.
2. Check the person's ID document and verify that it matches the ticket details displayed in the app.
3. If the details are correct and it is not an accidental double scan, the ticket may have been used previously to access the event.

For security reasons, a ticket marked as used cannot be validated again or have its validation undone from the app.

If a ticket appears as used and you cannot confirm that it was an accidental double scan, carefully check the attendee's identity and the situation before allowing them to enter again.

Updated on: 28/09/2026