How refunds affect my settlements

When you issue a refund for an online sale, the amount refunded to the buyer is deducted from your event's available balance.

For this reason, refunds directly affect the amount you have available to request in future settlements.

You need an available balance to issue a refund

To use the Refund the money option, the event must have a sufficient balance to cover the amount to be refunded.

If you have already requested settlements and withdrawn a significant portion of the money generated from sales, you may not have enough balance available to issue new refunds.

Important: before requesting a settlement, we recommend taking into account any refunds you may need to issue later.

What happens if I issue a refund before requesting a settlement?

If you issue the refund while you still have an available balance, the refunded amount will be deducted from that balance.

For example, if you have €10,000 available for settlement and issue a €500 refund, the balance available for future settlements will be reduced accordingly.

What happens if I have already received a settlement?

Money that has already been transferred to your bank account is not automatically returned to go&dance.

Therefore, if you need to issue refunds after receiving a settlement, you must have a sufficient balance from other event sales.

If there is not enough balance available, you will not be able to refund the money through the platform.

Canceling a ticket is not the same as refunding it

Remember that there is a difference between refunding the money and canceling a ticket:

• Refund the money refunds the buyer and affects the event's available balance.
• Cancel tickets invalidates the tickets so they can no longer be used, but does not refund the buyer and therefore does not generate a refund to be deducted from the settlement.

Plan your settlements with potential refunds in mind

Although you can request settlements during the sales period, it is advisable to keep some balance available if there is a possibility that you may need to issue refunds.

Recommendation: avoid settling your entire available balance if you expect that you may need to issue refunds. Keeping a balance in the event will allow you to manage online refunds directly through go&dance when necessary.

Remember that refunds for online sales can only be issued under the conditions allowed by the platform, including the maximum period of 180 days from the purchase date.

Updated on: 28/09/2026