How to request a settlement for my event

You can request a settlement of the money generated by your event sales from your professional area.

You do not need to wait until the event is over to request a transfer. You can request settlements during the sales period and view completed transfers at any time.

How to request a settlement

Open your event and go to Administration > Invoices and settlements.

In this section, you can view previous settlements and the total amount that has already been transferred.

To request a new settlement:

1. Click Request transfer.
2. Select the company you want to settle.
3. Select the bank account where you want to receive the money.
4. Review the settlement summary.
5. Enter the amount you want to request, up to the maximum available.
6. Click Continue and confirm the request.

Once submitted, the settlement will appear in the list with its corresponding status.

Select the company you want to settle

When requesting a transfer, you must first select the corresponding company.

Normally, only the company associated with the event will be available.

However, if you are selling tickets associated with different companies within the same event, you will be able to select which one you want to settle. Each company has its own balance, and its sales are settled separately.

For example, if you sell event tickets on behalf of the organizing company and certain accommodation tickets on behalf of a hotel, you can request a separate settlement for each company.

Select the bank account

After selecting the company, choose the bank account where you want to receive the transfer.

Important: the bank account must belong to the company you are settling. If the account holder does not match the corresponding company, the bank may reject the transfer.

If you have not yet added the bank account you need, you can add a new bank account before continuing.

Review the settlement summary

Before requesting the transfer, you can review a summary of the amounts corresponding to that company, including items such as:

• Total amount generated.
• Protected non-transferable amount, if applicable.
• Platform commission.
• Additional services.
• Amount to transfer.
• Amount already transferred.
• Amount pending transfer.

You can select the amount you want to request within the available balance.

The amount shown when submitting the request is an estimate. The go&dance team will review the request, and the final settlement amount may vary.

When will I receive the money?

Once you request the settlement, it will initially appear as Pending while it is reviewed and processed.

When go&dance makes the transfer, the settlement will appear as Completed and you will receive a confirmation email.

Keep in mind that once the transfer has been issued, the time it takes for the money to appear in your account may depend on the banks' processing times.

View your settlements and invoices

From Administration > Invoices and settlements, you can view the history of your settlement requests.

For each settlement, you can check information such as the company, bank account, amount, date, and status.

When applicable, you can also view and download the invoice associated with the settlement.

Tip: before requesting a transfer, always check that you have selected the correct company and that the bank account belongs to that same company.

Updated on: 28/09/2026